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Covid-19 Policies

Current Deals

According to the Ministry of Tourism GOI, the following points need to be followed for Check In documentation:

  • Details of the guests such as travel history, medical condition, ID & self-declaration forms to be presented by the guest at the reception (for now). Document to trace the location of the guest (stated by GOI)
  • Aarogya Setu app download & check-in must be recommended to the guests
  • Self-reporting forms must be filled for international guests and an A&D register must
    be thoroughly maintained
  • Proper records of any symptoms such as cough, cold & fever should be maintained
  • Please refer to the Post-COVID Protocols for accommodation units (May 2020) published by the Ministry of Tourism

However, we have further streamlined reservations & check in procedures to go an extra mile Prior reservations:

  • Room bookings to be taken via a digital medium preferably; such as website, online travel agencies, phone or email
  • During the reservation communications phase, the documents outlined by GOI such as
    travel history/medical conditions & self-declaration forms to be sent to the prospective
    client via email
  • Prior to reservation confirmation, a signed & scanned copy of the above documents to
    be requested from the guest via email
  • An ID proof scanned copy also to be requested via email
  • During reservation confirmation (about 3 days in advance of check-in), the travel history
    & medical conditions of the guests to be cross-verified by the FO team to understand &
    record if any changes

Check-In process:

  • At the time of check-in, the pre-registration card of The Alcor should be filled by the FO
    staff on their respective computers so as to minimize contact with the guests
  • Only guest signatures to be required on pre-registration cards & ID proof (original ID
    should be displayed distantly by the guest for cross-verification with the ID sent via email
    during reservation)
  • All documents for check-in including keys to be kept ready, in sanitized tray or clean
    folder, 24 hours in advance
  • The final folder of documents including the room keys should be given to the guest in a
    contactless manner, via a tray
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Awards

Trip Advisor: Certificate of Excellence 2014

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