According to the Ministry of Tourism GOI, the following points need to be followed for Check In documentation:
- Details of the guests such as travel history, medical condition, ID & self-declaration forms to be presented by the guest at the reception (for now). Document to trace the location of the guest (stated by GOI)
- Aarogya Setu app download & check-in must be recommended to the guests
- Self-reporting forms must be filled for international guests and an A&D register must
be thoroughly maintained
- Proper records of any symptoms such as cough, cold & fever should be maintained
- Please refer to the Post-COVID Protocols for accommodation units (May 2020) published by the Ministry of Tourism
However, we have further streamlined reservations & check in procedures to go an extra mile Prior reservations:
- Room bookings to be taken via a digital medium preferably; such as website, online travel agencies, phone or email
- During the reservation communications phase, the documents outlined by GOI such as
travel history/medical conditions & self-declaration forms to be sent to the prospective
client via email
- Prior to reservation confirmation, a signed & scanned copy of the above documents to
be requested from the guest via email
- An ID proof scanned copy also to be requested via email
- During reservation confirmation (about 3 days in advance of check-in), the travel history
& medical conditions of the guests to be cross-verified by the FO team to understand &
record if any changes
Check-In process:
- At the time of check-in, the pre-registration card of The Alcor should be filled by the FO
staff on their respective computers so as to minimize contact with the guests
- Only guest signatures to be required on pre-registration cards & ID proof (original ID
should be displayed distantly by the guest for cross-verification with the ID sent via email
during reservation)
- All documents for check-in including keys to be kept ready, in sanitized tray or clean
folder, 24 hours in advance
- The final folder of documents including the room keys should be given to the guest in a
contactless manner, via a tray